Frequently Asked Questions (FAQs)

Learn more about our products and find answers to frequently asked questions about delivery


Yes, we supply controlled drugs and can also offer synthetic alternatives. 

However, some products require a company to hold specific licenses, such as controlled drugs or specialist equipment, or need a particular authority to order, like prescription medecines. Furthermore, every country has its own import restrictions and it is your responsibility to provide all necessary paperwork. 

If you are interested in any item that is not available, please contact us for more information. 

Medekit maintains a rigorous supplier selection process, sourcing and supplying only licensed products in manufacturers' original packs.


If you have any questions about a particular product, please contact us here


If a product is not available within the requested delivery time, we will advise you regarding an equivalent alternative. 


Delivery times vary depending on the destination. We will provide an estimated delivery date with your quotation, and a confirmed date once your order has been placed.

Delivery costs are calculated using the weights and dimensions of products in your order. Any item than does not have a standard weight or common dimensions, or if specialist packing or handling is required, your delivery charge will be calculated after order confirmation. We will contact you to confirm final delivery cost prior to your order being dispatched.

Costs for deliveries outside the UK will be calculated based on the overall weight, dimensions and packing requirements for the shipment along with the destination and delivery terms (Incoterms).

The responsibility for customs clearance depends on the method of shipping selected when an order is placed. Please review the common shipping methods (Incoterms) for more information.


Due to the nature of our products there are certain restrictions on returns. Full details of all our delivery and returns terms can be found in our Standard Terms of Contract.